Reship

Reship

Please review our Reship Policy below for important information

regarding package reshipment, conditions, and guidelines to ensure a

smooth and secure delivery process

Reshipment Policy Overview

Please read this carefully before placing your order. By ordering, you confirm that you have read and agreed to our Reship Policy terms.

Tracking information indicates that the package is being returned to the sender

If the reason for the package return is the customer’s absence at the specified address or refusal to accept the package, reshipment will only be arranged once the customer covers the logistics costs.

If the reason for the return is unspecified, a free reshipment will be provided only after the package is returned to the sender.

Tracking information has stopped updating

A free reshipment will be provided only if tracking information has not been updated for more than 20 business days from the shipment date, or if the package has been returned to the sender.

Package seized by customs

A free reshipment will be made if the customer provides a document confirming the seizure of the package by customs (a seizure letter), or if the package is returned to the sender.

If the customer does not provide a customs seizure document and the package is not returned to the sender, a free reshipment will not be offered.

Package returned to sender

Once the package is returned to the sender, the customer will be notified via email.

Damaged products or parcel

Although we take great care in packing each product and wrapping the parcel in bubble wrap to ensure it arrives safely, we cannot control postal services or their staff. In rare cases, parcels may arrive dented, and products may be damaged. In such cases, we will fully compensate you for the damages.

To receive compensation, please contact us via support